We like to look after our customers so we go above and beyond with our returns policy. Life is already complex enough, we keep things simple and no receipt is required.
You are not restricted by the below policy and we are always willing to come to some resolution so please contact us if you are not 100% happy.
If you happen to receive a faulty product we will offer a replacement which will be dispatched within 1 working day. This is available 6 months once you receive the product. Certain products come with a longer warranty and will be stated on the product page.
Due to the nature of personalised gifts, these cannot be exchanged or refunded unless faulty.
Your customer will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
